Our Guarantee

We hope you will be happy with your purchase. If you are not, just return the product to us following the instructions on the back of your Delivery Note.

Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 days of receipt. We are sorry but personalised products, food and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 14 days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods as the goods are your responsibility until they reach us.

Returns are processed within 48 hours of receipt at our warehouse.  A replacement order will take approximately 7 days for delivery.  If the item is no longer available, you will receive notification and a refund.  We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.