Frequently Asked Questions (FAQs)
Catalogue code
How do I find my catalogue code?
If you have a catalogue, this code can be found either above your name on the back cover or below the name and address section on the order form inside the back cover. It is usually in a yellow box.
Change an order
Can I add to or cancel my order?
Orders are transmitted from the website directly to our despatch department and your order may have already been processed. Please email
enquiries@presentsformen.com or call 0844 854 7777 quoting the order number from your confirmation email.
Delivery
What is your delivery charge?
Our standard delivery charge is £4.99 per order and FREE for orders over £150 to the UK mainland. You will only be charged once per order, regardless of how many items you order or how many parcels we despatch. Some larger, heavier items carry a delivery surcharge. This is clearly indicated in the product detail, and will be added to your order before you checkout.
For Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands and BFPO orders up to 2kg the charge is £4.99 and £11 over 2kg, or £17 for BFPO orders over 2kg.
When will my order be delivered?
Your order should arrive within 7 days. Where delays are likely, we will keep you informed (please provide us with a daytime telephone number and email address). During any period of wildcat strikes deliveries to some areas may take slightly longer. In the event of a national postal strike orders will be dispatched by courier.
How will my order be delivered?
If you are ordering small items they will arrive by Royal Mail. For larger parcels our carriers deliver weekdays between 7am and 5pm. If you are not at home, the driver will either put the parcel in a secure place and post a card advising you where they have left it, or leave a card asking you to call the depot to arrange another delivery. If you prefer, we can deliver to your work address or a neighbour.
Can I have next day delivery?
Express delivery is available to
UK mainland addresses (excluding Scottish islands) if you place your order before 12 noon Monday to Thursday. We do not deliver on Saturday. Orders placed on Friday before noon will be delivered the following Monday. The cost is £5 in addition to the standard charge. A signature is required for receipt.
Can my order sent to a different delivery address?
Yes, if it is more convenient we can deliver to a different address e.g. your work. We can deliver to your family and friends anywhere in the world. If you want to send a gift, the delivery note will not contain prices and we can also add your message.
Can I send orders to more than one address?
Yes, but you must place each order separately.
Can my order be sent to an address outside the UK?
Yes, deliveries to Europe usually take around 14 days. For the rest of the world, please allow up to 21 days. Small items are posted by air with Royal Mail. Parcels are despatched using Parcelforce International. The cost of delivery is based on the delivery address and the weight of your parcel. The cost will be calculated when you are in the checkout.
What countries do you deliver to?
We deliver anywhere in the world.
What happens if my parcel is held by Customs?
It is unusual for our parcels to be held but if this does happen, you may have to pay local import duties.
Mailing List
How can I be added to your mailing list?
Simply register on the website. Make sure you include your email address so we can keep you up-to-date with all the latest offers and ranges.
Can my details be removed from your mailing list?
Please email your name, address and email address details plus your customer number (if known) to
enquiries@presentsformen.com
Password
If you have forgotten your password please click on the forgotten password link on the login page and we will email you details of how to change the password.
Pricing
Why is the catalogue price different to the web price?
Prices can differ for web exclusive offers. Regular web customers are emailed details of the latest promotions and sales. Catalogues prices are correct at the time of going to press but we reserve the right to change them. Where applicable, prices are inclusive of VAT at the current rate. Vat Number 844 9357 89
Returns
What is your returns policy and guarantee?
How can I return an item?
If for any reason you are not satisfied with your purchase, please return it within 14 days for an exchange or refund. Please take care of the product while you have it and include the original packaging to ensure that it arrives back with us in good condition. We are unable to refund or exchange personalised items including earrings, earplugs, tweezers, underwear, foodstuffs and confectionery, unless there is a manufacturing fault. We will exchange any faulty goods at our expense. This guarantee does not affect your statutory rights.
Included in each parcel is a delivery note. On the reverse of your delivery note is a returns form with full instructions. We recommend that you request a certificate of posting (free) from the Post Office if you return goods. Goods are refunded within 30 days.
How long will it take to receive a refund?
Goods are refunded within 30 days.
How long will it take to deliver a replacement item?
Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund.
Security
Is your payment section secure?
Yes, we can assure you the payment section of our website is secure. All areas of the site containing your personal information are padlocked.
Are my card details secure?
Yes and we’ve added some additional features to protect you from identity fraud. The authorisation process validates the card number, expiry date and your security code and also checks that the card is registered to your address.
UK Standard Delivery is £4.99. You can upgrade to Express Delivery for just £9.99. Free P&P on all UK Orders over £150. We also deliver worldwide. 
