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Customer Services

Delivery & Returns

Standard Delivery
 

We aim to process orders as quickly as possible. Your order should arrive within 5 days if items are in stock (UK Mainland addresses - other countries will take longer).

If you have a particular deadline, we would recommend using our Next Day Delivery option. However, please note that Next Day Delivery is not available on personalised products or products with a postal surcharge.

Personalised orders and some heavy/larger items with a postal surcharge can take 2-4 weeks. Orders over 2kg will be delivered by courier and will require a signature on delivery.
 

Next Day Delivery
 

This service is only available for UK mainland (excluding Scottish Highlands - some AB, PH & PA postcodes).

Place your order before 2pm Monday - Thursday and we will despatch your parcel for delivery (next working day). Orders placed on Friday before 2pm will be delivered the following Monday.

Personalised items and those with a postage surcharge, which are sent direct from our Supplier, cannot be sent by Next Day Delivery. Items that are out of stock at the time of sending the Next Day Delivery order will follow, once back in stock, by Standard Delivery.

Please note that Next Day Delivery does not include deliveries on Sundays and Bank Holidays. If you require delivery on a Saturday, please choose the Saturday Delivery option during checkout.

The cost of Next Day Delivery when ordering online is £8.99


Saturday Delivery

 

This service is only available for UK mainland (excluding Scottish Highlands - some AB, PH & PA postcodes).

Place your order before 2pm Friday and we will despatch your parcel for delivery on Saturday. Orders placed on Friday after 2pm will be delivered a week on Saturday.

Personalised items and those with a postage surcharge, which are sent direct from our Supplier, cannot be sent by Saturday Delivery. Items that are out of stock at the time of sending the Saturday Delivery order will follow, once back in stock, by Standard Delivery.

The cost of Saturday Delivery when ordering online is £11.99

 

*Delivery Charges
 

Our Delivery charges will be automatically calculated at the checkout.

UK Delivery Charges

UK Mainland                      £3.99    Orders over £150 qualify for FREE Standard Delivery  
Highlands & Islands        £3.99    Orders over 1.8kg have a charge of £11  
Northern Ireland             £3.99    Orders over 1.8kg have a charge of £11  
Isle of Man                          £3.99    Orders over 1.8kg have a charge of £11  
Isles of Scilly                      £3.99    Orders over 1.8kg have a charge of £11  

Channel Islands                £4.99    Orders over 1.8kg have a charge of £11  
BFPO                                     £4.99    Orders over 1.8kg have a charge of £17


Overseas Delivery Charges:

We send orders to most countries around the world. Please note that we are unable to dispatch certain of our products overseas due to shipping restrictions.

The following scale of charges applies:

Europe 1
Belgium, Denmark, France, Germany, Gibraltar, Luxembourg, Monaco, Netherlands,
Republic of Ireland, Spain.

£13.50 (up to 1.8kg)
£20.00 (over 1.8kg)

Europe 2
Austria, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Portugal, Sardinia, Slovakia, Sweden, Switzerland.

£15.00 (up to 1.8kg)
£50.00 (over 1.8kg)

Delivery to Europe takes up to a week and needs to be signed for.

International
£20.00 (up to 1.8kg)
£100 (1.8kg to 10kg)
over 10kg quote

Delivery outside of Europe takes 7-10 days and needs to be signed for.

Please note that none of our delivery prices include any local Taxes or Duties – the recipient is responsible for these, if applicable.


Returns
 

We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 14 days of receipt.

Your right to cancel can be exercised in writing by contacting us at Qwerkity, Fairfax House, 8 Fairfax Road, Heathfield, Devon, TQ12 6UD or emailing us at help@qwerkity.com

Under the Consumer Contracts Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 14 calendar days of receipt. We are sorry but personalised products, food and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 14 days of receipt (extended to 14th January 2015 for Christmas presents). It is important that items are returned in perfect condition so please take care of them and pack them appropriately.

We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.

Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.

If you have lost your Returns Form, or need an extra copy, you can download a blank copy of the Returns Form here. Please print and send with the returned items.
 

Faulty Goods
 

In the unlikely event that a product is faulty, please contact our customer services department. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.

Mobile Phones
If your phone develops a fault or needs to be repaired, then it may be subject to a manufacturer's warranty. If this is the case please call customer services for advice. If your mobile phone is still in the warranty period and has not been damaged through misuse, we will repair it free of charge.
 
To report a faulty product, please contact customer services on 0844 324 0044 or email help@qwerkity.com
 

Recycling of Electronic and Electrical Equipment
 

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

M&G Presents Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return, at their cost, their like-for-like WEEE item to us within 28 days of purchasing their new item. Alternatively, you may find that you have more convenient local recycling facilities (to find your nearest recycling sites for waste, electrical and electronics products, contact your local Council or visit www.recycle-more.co.uk and type your postcode into the Recycling Bank Locator).

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Under the Waste Battery Regulations, Presents for Men offer a take back scheme for all portable waste batteries.  You can return waste batteries to Fairfax House, 8 Fairfax Road, Heathfield, Devon TQ12 6UD.

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.